National University Corporation, The University of Osaka Establishes Basic Policy on Customer Harassment

National University Corporation, The University of Osaka (hereinafter referred to as “the University”), is committed to preventing harassment and addressing related issues sincerely and appropriately in order to maintain a safe, respectful, and productive environment for education, research, and work.

Following the enforcement of the amended Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers’ Vocational Lives on October 1, 2026, the University has established its Basic Policy on Customer Harassment.

Based on this policy, the University will respond sincerely to legitimate opinions and requests and utilize them to improve and enhance its operations and services. At the same time, if the University determines that any conduct, demands, or claims constitute customer harassment because they are socially unreasonable or lack legitimate grounds, it will respond firmly and resolutely as an organization.

Basic Policy on Customer Harassment of National University Corporation, The University of Osaka (file in Japanese only)

[Contact]
Administrative Office for Harassment Countermeasures, Department of Human Resources and Planning

[Related link]
Preventing All Types of Harassment: https://www.osaka-u.ac.jp/en/campus/life/prevention_sh/prevention_sh